{"id":28975,"date":"2022-08-03T10:43:27","date_gmt":"2022-08-03T08:43:27","guid":{"rendered":"https:\/\/loyalbrand.nl\/herroepingsrecht-en-bedenktijd\/"},"modified":"2025-12-12T13:28:31","modified_gmt":"2025-12-12T12:28:31","slug":"right-of-withdrawal","status":"publish","type":"page","link":"https:\/\/loyalbrand.nl\/en\/right-of-withdrawal\/","title":{"rendered":"Right of withdrawal"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” left_margin=”20%” constrain_group_8=”yes” right_margin=”20%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” text_direction=”default”]\n

Right of withdrawal and cooling-off period<\/h1>\n

When you place an order with us, you may make use of your right of withdrawal and receive a cooling\u2011off period. At LoyalBrand, we are very flexible about this. So if you want to cancel your order outside of the time frames mentioned below, just call or email us and we\u2019ll work it out together.<\/p>\n

You have the right to cancel your order up to 14 days after receipt. You don\u2019t need to give a reason. Once you cancel, we will collect your product within 10 days or you can return the chair yourself. We will then refund you the full order amount for the chair, excluding any transaction fees withheld by a credit card company and delivery costs.<\/p>\n

If you exercise your right of withdrawal, the Herman\u202fMiller chair or other item must be in its original condition. We will inspect the product when we collect it from you or when it arrives at our warehouse. If you use our pick-up service, you don\u2019t need to keep any packaging material: we\u2019ll take the chair as is. After we\u2019ve collected the items, we will refund the full amount (excluding any credit card transaction fees) within 4 days to the same bank account you used for payment.<\/p>\n

How to return your order via pick-up<\/h2>\n

Follow these steps to return:<\/p>\n

    \n
  1. \n

    Submit your return request via the shop in your shopping cart<\/a>.<\/p>\n<\/li>\n

  2. \n

    Answer the questions and follow the indicated steps.<\/p>\n<\/li>\n

  3. \n

    We will arrange a pick-up appointment with you (always within 10 days). We\u2019ll take it as is \u2014 you don\u2019t need to keep cardboard boxes or other packaging materials.<\/p>\n<\/li>\n

  4. \n

    We inspect the chair and take it with us. You will receive a receipt.<\/p>\n<\/li>\n

  5. \n

    Let us know that your chair has been picked up. This helps us process your refund faster.<\/p>\n<\/li>\n

  6. \n

    After receipt and inspection of the returned item, we will refund the purchase price within 4 business days using the original payment method.
    \nThe cost of the original delivery (\u20ac35) will be deducted from the refund amount. If White Glove Delivery was selected, the applicable delivery costs for this service will be deducted instead.<\/p>\n<\/li>\n<\/ol>\n

    Exceptions to the right of withdrawal<\/h2>\n

    We do not accept returns on certain items. These include personalized chairs that you configured yourself via the product customizer and other products made especially for you. In these cases, your purchase becomes final after successful payment.<\/p>\n

    Right of withdrawal for businesses and institutions<\/h2>\n

    At LoyalBrand, we also offer a flexible return policy for businesses and institutions. Want to return one or multiple products as a business? Contact us and we\u2019ll resolve it together. For in\u2011stock products, we accept them back in the same way as for consumers. Completely free of charge.<\/p>\n

    Do you have questions about your right of withdrawal or cooling\u2011off period? Call us at 020 \u2013 2440 962 or email info@loyalbrand.nl<\/a>. We are happy to help!<\/p>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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